Shipping policy

        We are responsible for ensuring your order arrives safely and in good         condition. Risk in the goods passes to you once the order has been         successfully delivered.      

        All UK orders are shipped using a DPD PIN code delivery service unless         the Drop to Shop option is selected.      

       
• A unique PIN code will be provided to you by DPD.
       
• The PIN must be given to the driver at the point of delivery.
       
• Parcels will not be left in a safe place or with neighbours.
       
•           A parcel is considered successfully delivered once the correct PIN           has been provided to the driver.        
     

        We will work with you to resolve the issue. This may include a         replacement, refund or further investigation.      

To investigate and resolve a claim, we may require:

       
• Clear photos of the outer packaging.
       
• Clear photos of the contents and any damage.
       
• Photos of the shipping label.
       
•           Video evidence of the parcel being opened, which is recommended for           high-value orders.        
       
• Retention of all packaging materials.
     

        Failure to provide requested evidence may result in delays or refusal         of a claim where appropriate.      

        All lost or damaged parcel claims are subject to investigation by the         courier.      

       
• We will handle the claim directly with DPD on your behalf.
       
•           Resolution will be subject to the courier’s investigation process.        
       
•           We reserve the right to withhold refunds or replacements until the           investigation is complete where there is a reasonable basis to do so.        
     

Due to the nature of trading cards and sealed products:

       
• All items are securely packaged and checked before dispatch.
       
• We may document the packing process for high-value orders.
       
•           Claims relating to missing items, tampering or incorrect contents           will be carefully reviewed.        
       
•           We reserve the right to refuse claims where evidence reasonably           suggests misuse, tampering or fraudulent activity.        
     

        Customers are responsible for providing complete and accurate shipping         information.      

        We are not liable for delays or non-delivery caused by an incorrect or         incomplete address. If an order is returned to us, additional shipping         charges may apply before the order can be resent.      

If a delivery is missed:

       
•           DPD will attempt redelivery or provide further delivery instructions.        
       
•           Due to the nature of PIN code delivery, changes to the delivery date           or address can only be arranged by Sports Cards Direct.        
       
•           It is the customer’s responsibility to contact us so that we can           assist with rearranging delivery.        
       
•           Failure to complete delivery may result in the parcel being returned           to us.        
       
• Additional shipping charges may apply for redelivery.
     

For international shipments:

       
•           Customers are responsible for any customs duties, taxes or import           charges.        
       
• Delivery times may vary due to customs processing.
       
•           We are not responsible for delays caused by customs authorities.